Are your perfumes authentic?+
Yes. Every bottle we sell is genuine Lattafa. Our Spot a Fake page explains how to check a bottle.
How long does delivery take?+
Peninsular Malaysia usually 1–3 working days after dispatch; Sabah, Sarawak and Labuan 3–5 working days. All orders are delivered by Ninja Van. See Shipping & Returns.
Do you offer free delivery?+
Yes — delivery is free on orders of RM150 or more within Malaysia.
How can I pay?+
We accept FPX online banking from all Malaysian banks through Billplz, a payment provider regulated in Malaysia. We never see or store your banking details.
Do I need an account to order?+
No. You can check out as a guest with your email address, and optionally create an account after your order to keep your order history.
How do I track my order?+
Use the Track Order page with your order number and the email you used at checkout.
Can I return a perfume?+
Unopened products in their sealed packaging can be returned within 14 days of delivery. Damaged or wrong items are replaced or refunded — see our Refund Policy.
How should I store my perfume?+
Keep bottles away from direct sunlight and heat, with the cap on. Avoid leaving them in a hot car — Malaysian heat can change a fragrance over time.
Do you sell wholesale?+
Yes, for registered Malaysian businesses. Apply through our Wholesale page.
Still need help? Contact us.